Cybersmart Aquatics Swim Plans – Customised Coaching & Training Options for All Levels

TERMS & CONDITIONS OF CYBERSMART AQUATICS

1.    Class Timing:

    •  Classes will start promptly at the designated time.
    •  If you cancel or do not arrive for your lesson, that class will be forfeited.

  2.  Make-Up Policy for Learn-To-Swim (LTS) Swimmers Only:

a. Eligibility for Make-Up Lessons:

   •  Make-up lessons are provided if:
   •  You submit a doctor’s note for illness (no advance notice required).
   •  You cancel the lesson 48 hours prior to its start for other reasons.
   •  Each swimmer is entitled to one free make-up lesson per month, which cannot be accumulated across months. Beyond this, a R75 rescheduling fee will apply for each additional make-up lesson requested in the same month.
   •  Make-up lessons are valid for one month from the date of the missed lesson.

b. Forfeiture Conditions:

   •  If you cancel, attempt to modify, or do not arrive on the specific date of your make-up lesson, the lesson will be forfeited.

    
• Lessons will also be forfeited for reasons including, but not limited to:

   •  Family or school holidays

   •  Bad or cold weather

   •  After-school activities

   •  Exams or exam preparation

c.   Cybersmart Aquatics Cancellations:

    •  If Cybersmart Aquatics cancels a lesson due to unforeseen circumstances, a make-up lesson will be offered.

  3.  Swimwear Requirements:

    •  All children under 2 years old, or those not fully potty-trained, must wear a tight-fitting nappy with close-fitting leg and waist ribs.
    •  Cloth nappies and regular nappies are not acceptable.
    •  A fully fitted costume must be worn over the nappy. Swimmers will not be allowed into the pool if these requirements are not met.

  4.  Coach Instructions:

    •  All swimmers must obey the instructions of all swimming coaches.

  5.  Payment of Fees:

    •  Swimming fees are payable monthly in advance.

  6.  Monthly Fee Policy:

    •  The swimming fee is a monthly fee.
    •  You are not entitled to a prorated refund if swimming lessons are not available on public holidays.

7.    Fee Changes:

    •  Fees are subject to change.
    •  Notice of any changes will be sent to members via email one month prior to the change.

  8.  Cancellation Notice:

    •  Cybersmart Aquatics requires one calendar month’s written notice prior to the cancellation of the swimming contract.
    •  The full swimming fee for the month of cancellation is payable in advance.

  9.  Reactivation Fee:

    •  When you re-join the club, a once-off reactivation fee of R450.00 will apply. (Fee is subject to change)

10.  Termination of Membership:

          •  Cybersmart Aquatics, at its sole discretion, may terminate a swimmer’s membership.

For any queries, please contact us at swim@cybersmartaquatics.com .

www.cybersmartaquatics.com