Cybersmart Aquatics Return Policy

Thank you for shopping at Cybersmart Aquatics! We aim to ensure your complete satisfaction. If you’re not entirely happy with your purchase, we’re here to assist.

Returns

1. Eligibility for Return:

• Items must be returned within 10 business days of receipt.
• Products should be in their original condition, unused, and in the original packaging with all tags attached.

2. Non-Returnable Items:

• Custom or personalized products.
• Items marked as “final sale.”
• Gift cards or digital products.

Defective or Faulty Goods

• If a product is defective, faulty, or not as described, you are entitled to a repair, replacement, or refund within 6 months of receipt, as per the South African Consumer Protection Act. Contact us at webshop@cybersmartaquatics.com to resolve the issue.

Cooling-Off Period (Direct Marketing)

• If the purchase was made due to direct marketing, you may cancel your order within 10 business days of receipt for a full refund. Items must be unused, in their original packaging, and returned at your expense.

Return Process

1. Contact us at webshop@cybersmartaquatics.com with your order number and the reason for the return.
2. We will provide you with a return authorization and instructions for shipping the item(s) back.
3. Return Shipping:
• Customers are responsible for return shipping costs unless the product is defective or incorrect.

4. Refunds:
• Refunds will be initiated within 7 business days of receiving the returned item(s) and will be credited to the original payment method.
• Shipping fees are non-refundable.
• The time for funds to reflect may vary depending on your bank.

Exchanges

• To exchange an item, follow the return process and place a new order for the desired product.

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us at webshop@cybersmartaquatics.com within 3 days of delivery.
• Provide a detailed description and photo evidence of the issue.
• We will arrange for a replacement or refund.

Missing or Delayed Deliveries

• If your order hasn’t arrived within the expected delivery timeframe, please contact us at webshop@cybersmartaquatics.com so we can investigate and resolve the issue promptly.

Governing Law

• This return policy is governed by the laws of the Republic of South Africa. Any disputes arising from the use of this policy will be resolved in accordance with South African law.

Limitations of Liability

• Cybersmart Aquatics is not liable for delays or losses caused by couriers during return shipping. Customers are encouraged to use a trackable shipping service.

Policy Updates

• Cybersmart Aquatics reserves the right to update or amend this return policy as required. Any changes will be posted on our website.

Contact Information

For further assistance, feel free to reach out to us at webshop@cybersmartaquatics.com or visit our website at shop.cybersmartaquatics.com.

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