Cybersmart Aquatics Terms & Conditions
Cybersmart Aquatics
48 Pienaar Road, Milnerton,
Cape Town, 7441
+27 21 286-0511
swim@cybersmartaquatics.com
TERMS & CONDITIONS OF CYBERSMART AQUATICS
1. Class Timing:
Classes will start promptly at the designated time.
If you cancel or do not arrive for your lesson, that class will be forfeited.
2. Make-Up Policy for Learn-To-Swim (LTS) Swimmers Only:
a. Eligibility for Make-Up Lessons:
Make-up lessons are a goodwill gesture, not a right, and are offered under the following conditions:
A doctor’s note is provided for illness. No advance notice is required.
Other reasons require at least 48 hours’ notice prior to the scheduled lesson.
Each swimmer is eligible for one free make-up lesson per calendar month.
This lesson cannot be carried forward or accumulated into future months.
Additional make-up lessons, if available, may be booked at a R75 rescheduling fee per lesson.
Make-up lessons must be used within one month of the originally missed lesson.
No make-up lessons will be granted if the swimmer’s account is in arrears or has any overdue invoices.
Please note: Coaching fees remain payable as normal, regardless of the number of make-up lessons owed or pending.
b. Forfeiture Conditions:
Make-up lessons will be forfeited if:
The swimmer fails to attend, cancels, or requests to reschedule a booked make-up session.
The missed session was due to non-medical reasons, such as:
Family or school holidays
Bad weather or cold conditions
After-school activities or transport issues
Exams, exam preparation, or other scheduling conflicts
There is no make-up for a missed make-up.
c. Cybersmart Aquatics Cancellations:
If a lesson is cancelled by Cybersmart Aquatics due to unforeseen circumstances (e.g. pool closures, coach unavailability, etc.):
A make-up lesson will be arranged at no charge and does not count toward the swimmer’s monthly make-up allowance.
3. Swimwear Requirements:
All children under 2 years old, or those not fully potty-trained, must wear a tight-fitting nappy with close-fitting leg and waist ribs.
Cloth nappies and regular nappies are not acceptable.
A fully fitted costume must be worn over the nappy. Swimmers will not be allowed into the pool if these requirements are not met.
4. Coach Instructions:
All swimmers must obey the instructions of all swimming coaches.
5. Payment of Fees:
Swimming fees are payable monthly in advance.
6. Monthly Fee Policy:
The swimming fee is a monthly fee.
You are not entitled to a prorated refund if swimming lessons are not available on public holidays.
Fees are payable in advance, based on the payment option selected by the member (monthly, quarterly, or annual), as shown on our website: https://www.cybersmartaquatics.com/fees
7. Fee Changes:
Fees are subject to change.
Notice of any changes will be sent to members via email one month prior to the change.
8. Cancellation Notice:
Cybersmart Aquatics requires one calendar month’s written notice prior to the cancellation of the swimming contract.
The full swimming fee for the month of cancellation is payable in advance.
9. Reactivation Fee:
When you re-join the club, a once-off reactivation fee of R450.00 will apply. (Fee is subject to change)
10. Termination of Membership:
Cybersmart Aquatics, at its sole discretion, may terminate a swimmer’s membership.